About the role:
We're looking for a technical writer who will become the keeper and systematizer of product knowledge. The task is to create documentation for existing and new functionality, keep it up to date, describe business logic, and record changes to functionality. Regularly publish release notes in a readable format for all departments of the company. Answer questions about product functionality and how it works, and navigate the documentation confidently. Independently develop a documentation process and follow it without waiting to be assigned tasks.
What you'll be doing:
- Create initial product documentation: description of business logic, functionality, modules, and their relationships.
- Record changes and enhancements to the product; maintain a ChangeLog.
- Keep documentation up to date as new tasks are implemented.
- Create an internal product glossary (not for users, but for the team).
- Work with tools: Jira, Confluence, Postman, Swagger — setting up, managing, and systematizing documentation.
- Collaborate with product and development teams to independently gather information and describe implemented features and changes.
- Be the guardian of documentation: track what different teams create, verify and record changes, and keep the entire knowledge base up to date.
What you'll need:
- 2–3+ years of experience as a technical writer / analyst / system documentation specialist.
- Understanding of how web/mobile applications, APIs, and API documentation work.
- Ability to describe business logic and complex processes in simple, structured language.
- Proficiency with Jira, Confluence, Postman, Swagger, or similar tools.
- Skill in maintaining a ChangeLog and structuring changes.
- Languages: English - level sufficient for reading and writing technical documentation.
- Will Be a Plus - Experience working at a product company (SaaS, fintech, telecom, etc.), including experience building a documentation base from scratch.
- Will Be a Plus - Experience working closely with product and development teams.
- Attention to detail and thoroughness in documentation.
- Systems thinking; ability to build connections between functional blocks.
- Ability to ask the right clarifying questions.
- Independence and proactivity.
- Sense of ownership: documentation must be the "single source of truth" for the team.
Benefits:
A fully remote setup - work from anywhere in the world. An international team that values creativity and initiative. The opportunity to contribute to a global product used by millions of people worldwide. Real influence on how the product is positioned and communicated, with the freedom to launch bold ideas. Growth opportunities - we support experiments and continuous learning. An open communication culture without bureaucracy.
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