About the role:
We are looking for a Community Manager who has personally developed public communities and the brand's presence in international markets at a large international company. The key goal is to develop the community as a source of trust in the brand and of organic user acquisition. We need a presence in public discussions and content that is available to search engines and can be used as a source in the answers of AI services. We need a person who chooses suitable open platforms, builds relationships with participants and moderators, creates useful discussions, and involves users in creating content.
What you'll be doing:
- Develop the brand's presence on Reddit and in other open communities: topic forums, question-and-answer platforms, and professional communities
- Run public review platforms where users rate the product: follow ratings and recurring themes, reply where a response is warranted, and keep the public picture of the brand accurate
- Choose platforms for markets and topics, agree on the format of participation with moderators, and build lasting relationships with participants
- Create and maintain discussions that are useful to the audience and in which the brand is present appropriately
- Adapt messages and the format of participation to different countries and segments
- Involve users in creating content and maintain the quality and activity of the community
- Ensure that significant discussions and materials are public and available for search
- Work together with the SEO and content teams: pass on topics and insights from communities and take into account how public discussions affect visibility in search and in AI answers
- Record relevant brand mentions, visits, and conversions from communities
- Separately track changes in visibility in search and in AI answers, using a method agreed in advance
- Keep an activity log and prepare regular reports
What you'll need:
- Experience at a large international company, where you personally developed public communities and the brand's presence in international markets
- Experience working at a foreign company and independently running an international product or project
- Understanding of regional markets and the ability to adapt messages to different regions
- Practical experience with Reddit and other open platforms: forums, Q&A, and professional communities
- Understanding of how to choose platforms, build relationships with participants and moderators, and involve users in content
- Understanding of SEO and of the principles of visibility in AI search
- Experience working together with SEO and content teams
- Ability to show results: the quality and activity of the community, relevant mentions, visits, and conversions
- Languages: English (C1)
Benefits:
A fully remote setup - work from anywhere in the world. An international team that values creativity and initiative. The opportunity to contribute to a global product used by millions of people worldwide. Real influence on how the product is positioned and communicated, with the freedom to launch bold ideas. Growth opportunities - we support experiments and continuous learning. An open communication culture without bureaucracy.
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